Responsibilities:

• Overseeing the incident management process and team members involved in resolving the incident;

• Responding to a reported service incident, identifying the cause, and initiating the incident management process;

• Prioritizing incidents according to their urgency and influence on the business;

• Provide functional and/or technical support for resolution of customer problems, incidents, issues, requests, and queries;

• Collaborate with other support teams, or product teams as required to resolve requests issues in a timely manner.

• Own, implement and maintain process, procedures and guidelines for incident response, including the coordination with other teams to ensure the efficient and effective resolution of incidents.

In this role, you would preferably have:

• Good communication skills; can handle stakeholders of all levels

• Can be directive if required

• Loves a crisis, incident or other and generally thrive on the situation (get in and fix it)

• Can ask some technical questions but don't need to be able to code, general good sense of technical direction

• Knowledge of working with GDPR, PSD2 or other regulation 

• Excellent at writing and following process documentation/routines - but know that we should always be looking to automate

Yopeso has been developing a diverse range of software products, from large-scale applications to smaller solutions, for 19 years. With a growing team of over 250 employees across five locations, we are dedicated to fostering a culture of growth, transparency, and professionalism.

At Yopeso, we value authenticity, curiosity, and ambition. These values drive us to build strong connections within our community and with our partners, ensuring trust, integrity, and transparency in all our business practices. We strive to maintain the highest professional standards and continuously challenge ourselves to develop high-quality, high-performance, and secure software solutions.

Our approach is rooted in efficient collaboration among passionate professionals working in agile teams. Guided by curiosity and ambition, we strive to create products that are meaningful and impactful, while remaining true to our authentic selves.

What we offer:

• Competitive remuneration

• Remote work

• 24 days off per year and floating days

• Private clinic health services Regina Maria Medical Insurance

• Flexible benefits through Up multibenefits platform

• Referral bonus scheme

• Team events, online or at the office

• Training and development opportunities with allocated budget

• Professional Certifications

• Knowledge sharing context