Key Responsibilities:

Account Management:

• Client Engagement: Engages with potential clients to understand their technical and business requirements, ensuring comprehensive information collection for solution development.

• Solution Delivery: Ensures a robust delivery model, appropriate team structure that meets client requirements.

• Relationship Management: Acts as a liaison between the client and the company, ensuring clear communication, mutual understanding, and timely execution of tasks.

• Upselling and Growth: Identifies opportunities for additional services that could benefit the client, contributing to account growth and increased client success.

• Steering Committees: Initiates and participates in account-level steering committee meetings with clients on strategic themes, aligning on goals and objectives.

• Strategic Reporting: Prepares and delivers progress reports to clients and upper management, providing insights into project status and account performance.

People Management (Line Management):

• Leadership and Development: Nurtures a growth-oriented, positive, and encouraging environment. Provides continuous feedback, supports professional development, and conducts regular performance evaluations. Ensures alignment with company policies and cultural values.

• Performance Evaluation: Conducts comprehensive performance assessments, integrating feedback from Engineering Managers, Technical Project Managers, and Tech Leads. Provides final calibration results and development plans for team members.

• Compensation Management: Proposes and approves salary adjustments within the established internal salary ranges. Collaborates with Heads of Technology (HoT) and Human Resources (HR) for exceptions.

• Talent Acquisition and Onboarding: Collaborates with the Recruitment Team and HoT to map required skills, identify, and onboard the right talent. Participates in the hiring process, focusing on operational fit, being also the final approver in hiring.

• Performance Improvement Plans (PIPs): Develops and monitors PIPs with HR support to address performance gaps.

• Team Integration: Facilitates the seamless integration of new hires into projects with the support of Project Managers (PMs) and HR Consultants.

Project Management:

• Project Oversight: Acts as the escalation point for Engineering Managers and Technical Project Managers. Monitors and oversees the P&L for projects, ensuring financial health and profitability.

• Strategic Intervention: Intervenes tactically and strategically in daily operations as necessary to maintain project momentum and address challenges. Delivery Managers delegate operational tasks.

• Resource Allocation: Ensures optimal allocation and utilization of resources, balancing project demands and team capabilities.

• Continuous Improvement: Drives process improvements and efficiency in project execution, adopting best practices and innovative solutions.

• Reporting and Metrics: Provides regular updates and detailed progress reports to clients and upper management, ensuring transparency and alignment with project goals.

Additional Responsibilities:

• Budget Management: Develops labor cost forecasts and budgets, monitors expenditure, and ensures financial targets are met.

• Negotiation: Leads rate negotiations within accounts to align with company objectives and market conditions.

• Pre-Sales Support: Collaborates with the sales team and Head of Technology, to develop compelling offers and solutions for new client requests, contributing to the acquisition of new business. Focuses on handling client requirements and project feasibility.

Skills and Qualifications:

• Leadership: Proven ability to lead, motivate, and develop high-performing teams.

• Strategic Thinking: Strong strategic mindset, with the ability to scale delivery units and manage complex projects.

• Communication: Excellent communication skills, with the ability to interact effectively with clients, team members, and executives.

• Project Management: Expertise in project management methodologies, with a track record of successful project delivery.

• Financial Acumen: Strong financial management skills, including budgeting, forecasting, and P&L oversight.

• Client Management: Experience in managing client relationships and delivering solutions that meet or exceed client expectations.

• Technical Understanding: Solid understanding of software development and delivery processes, with the ability to translate technical requirements into actionable project plans.

• Negotiation: Skilled in negotiation and conflict resolution, with the ability to navigate complex client interactions.

Who we are:

We create the kind of products people love and talk about now for 19 years in a row with our ever- growing 150+ staff in 5 locations. We create global, both big & small software products for our customers that make a difference. Our colleagues are limit-pushers, passionate people ready to dive in.

We believe the best solutions root in efficient collaborations among passionate professionals in our agile teams. Built on trust, clarity, and integrity, we foster a learning culture that inspires everyone to grow, find work personally meaningful, make an impact, and give back to the community.

What we value:

● People - We inspire people to grow professionally and find meaning in an open cultural environment. We strongly believe that happy people always make a difference.

● Transparency - We create powerful connections within our community and with our partners. We believe that transparency in business is of utmost importance to garner confidence and represents a key to meaningful partnerships. At YOPESO, trust, integrity, and transparency are not only principles but the heart of our business.

● Professionalism - We commit to the highest level of professional standards and we always challenge ourselves to build products and solutions, through quality, performant and secure software.

What we offer:

• Competitive remuneration

• Remote work

• 24 days off per year and floating days

• Private clinic health services Regina Maria Medical Insurance

• Flexible benefits through Up multibenefits platform

• Referral bonus scheme

• Team events, online or at the office

• Training and development opportunities with allocated budget

• Professional Certifications

• Knowledge sharing context

• Access to national or international conferences, Techtalks